Frequently Asked Questions
What is the minimum age to rent a car?
- The minimum age to rent a car is 21 years old (with one year of experience), with no additional fees. Vehicle rental is also possible between 18 and 21 years of age, upon payment of an extra fee of €20.00 per rental day.
What is the maximum age to rent a car?
- There is no maximum age limit to rent a car.
Is there a minimum rental period?
- The minimum rental period is 1 day (24 hours).
How do I know my reservation is confirmed?
- After completing your reservation on our website you should receive a confirmation email. This email ensures that your reservation is confirmed. If you do not receive the confirmation email, please check your Spam/Junk folder.
How can I change my reservation?
- To make changes to your reservation you must reply to the confirmation email with the changes you wish to make. Alternatively, you can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
What documents are required?
- To collect the vehicle, you must present:
- Valid identification document or passport;
- Valid driver's license (European Union driver's license or must be accompanied by an international license).
Do I need to pay a deposit or have a credit card?
- No, you can rent a vehicle without leaving a deposit or credit card.
What payment methods are accepted?
- You can pay for your reservation using the following payment methods:
- Credit card
- Payment on arrival - payment is made when picking up the vehicle in cash or any type of card (debit or credit card).
Where can I pick up and return the vehicle?
- Airport (this service has an additional cost of €20.00 for pick-up or drop-off);
- GOCAR Store located in Funchal;
- Hotels (Free service for Hotels in Funchal; Delivery of vehicles to Hotels outside Funchal will have an extra cost starting from €20.00)
How do I pick up the car at the airport?
- Your vehicle will be picked up at our store, located 5 minutes from the Airport. For your convenience, we offer a free shuttle service from the airport to our store. When you are outside the airport you should contact +351 963 733 202 and we will pick you up with coffee at the Funchal Airport exit (arrivals). The van that picks you up takes about 10 minutes after the call.
How do I return the car at the airport?
- Your vehicle must be returned to our store, located 5 minutes from the airport. For your convenience, we offer a free shuttle service from our store to the airport.
Why is it necessary to identify the flight number when booking?
- If your flight is delayed or changed, our team can monitor your arrival and schedule the pick-up of the vehicle. Your reservation will not be cancelled due to delays or changes to your flight.
If there is a delay, will my reservation be cancelled?
- When picking up the vehicle at the airport, our team will wait for you until your arrival, even if there is a delay in your flight.
- If your vehicle is picked up at our Store in Funchal, we have a maximum tolerance of 1 hour.
Delivery and return outside of business hours
- Deliveries and returns of vehicles outside of business hours (between 20:00 and 09:00) have an additional cost of €17.50 per service.
If I cancel my reservation, will I be charged a fee?
- Cancellation of the reservation is free of charge up to 24 hours before delivery of your vehicle.
- If cancellation is communicated after this period, one day rental price will be charged.
- If no cancellation is communicated, the entire car rental process is valid.
Is insurance included in the rental price?
- All-Risks Insurance (SCDW) is included in the daily rental rate.
- With this insurance, you will not have to leave any type of deductible/deposit, and you do not need a credit card.
Does all-risk insurance cover all damages?
- This insurance covers damage (due to collision) and possible theft of the vehicle.
- Does not cover damage to tires, wheels and glass. You can add this coverage by selecting Extra Coverage for 7.50€ per rental day.
What is the Fuel Policy?
- The vehicle must be returned with the same level of fuel supplied.
- If the vehicle is returned with less fuel, up to 25.00€ may be charged for each 1/4 tank (this amount includes travel expenses and refueling service).
Is there a kilometer limit?
- No, the mileage is unlimited.
How many drivers can I add to my booking?
- You can add up to two extra drivers to your reservation.
Is roadside assistance included in my rental?
- Yes, roadside assistance is free and included in your rental. It is the service included in your insurance and is available 24 hours a day. In the event of a breakdown or accident, it includes a tow truck/taxi to the nearest station, so that you can be delivered a new vehicle free of charge.
- You can also purchase Premium Travel Assistance for 3.50€ per rental day: immediate vehicle replacement on site in the event of a breakdown or accident.
