Frequently Asked Questions
- Identification Document or Passport
- Driver's License (driver's license for more than 3 years and aged 21 or over)
- The cost of the rental and all expenses must be paid at the beginning of the rental, in cash, MbWay or with any type of credit/debit card.
- This insurance covers damage (collision) and possible theft of the rented vehicle.
- Does not cover tires, rims, roof, keys and the interior of the vehicle.
- With this insurance, you won't have to leave any kind of deductible/deposit, and you don't need a credit card.
- To activate this insurance, you must fill in the claim statement with all the data, and deliver it to our company at the end of your rental.
- All traffic fines incurred during the rental period are the sole responsibility of the customer, if not paid within 24 hours after the occurrence, you will be charged at the end of your rental plus all administrative expenses.
- The rental period is agreed at the beginning of the rental by both parties.
For non-compliance with this period, the customer will pay an overtime fee of €7.50/hour.
- There will be no refund of the rental contract funds, if the customer returns the vehicle earlier than previously agreed with the company.
- If the vehicle is not in similar hygiene and clean conditions to those on the day of collection, a cleaning fee of €25.00 may be charged. If the upholstery is stained, a cleaning fee of €175.00 may be charged.
- Reservation cancellation is free of charge up to 24 hours before picking up the vehicle.
- If communicated after this period, the rental day will be charged.
- If no cancellation is communicated, the entire rental process will be valid.
- Driving under the influence of alcohol or narcotics is strictly prohibited and failure to comply with these rules will be considered a violation of the agreement established with your insurance policy. Damage caused by the use/consumption of tobacco in the vehicle will be considered negligence and are not covered by the insurance policy, even with the SCDW insurance policy.
- The vehicle must be returned with the same amount of fuel provided.
- If the vehicle is returned with a lower amount of fuel, up to €25.00 may be charged for each 1/4 of a tank (this value includes travel and refueling expenses).
- There is the option of Prepaid Fuel, which varies depending on the brand of the car, and the vehicle can be returned with the fuel in reserve. (Prices can vary between €70 and €100, depending on the brand and type of fuel).
- Deliveries and returns are free anywhere in the center of Funchal. Outside the center of Funchal there is an additional cost as an extra from €20.00.
- Deliveries and returns of vehicles outside working hours (20:00 to 09:00) have an additional cost of €17.50 per service.
- The speed limit in localities, if there is no sign to the contrary, is 50 km / hour. Limit speeds outside localities to 80 km/hour, in the absence of any sign to the contrary.
- If you wish to extend the rental period, you must communicate at least 24 hours in advance, it will only be extended subject to vehicle availability. Due to the high demand during special seasons, the entire car park is often busy, so it is recommended that reservations be made as far in advance as possible for these seasons.